Filing a Complaint on National Cyber Crime Reporting Portal

Srushti IyerLaw54 Comments

Filing a Complaint on National Cyber Crime Reporting Portal

The Ministry of Home Affairs (MHA) has set up a dedicated platform for reporting cyber crimes from anywhere across the country. Though it caters to all types of cyber crimes, it puts special emphasis on cyber crimes against women and children. Once a complaint is filed on this portal, it is forward to the relevant law enforcement agency. In line with this, MHA has also started a helpline at 155260 which functions from 9 AM to 6 PM. In this article, I will be demonstrating a step-by-step procedure to file a complaint for cyber crime against women and children.

Before we move further, please note that https://cybercrime.gov.in is the only official website for this cyber crime reporting portal. There can be fake URLs with a similar user interface as the original website, and hence, double-check the URL before proceeding further with your complaint.

Step 1

Go to https://cybercrime.gov.in and you should be able to see the home page with “National Cyber Crime Reporting Portal” written on the top. For the purpose of this article, we are presuming that the content in question either involves a woman or child. In the REPORT WOMEN/CHILD RELATED CRIME tab, you will see two options: you can report anonymously or you can report with your personal details so that you can track the progress on your complaint. You can select either of the options that you are comfortable with. If you are the victim, our recommendation would be to choose the REPORT & TRACK option.

Reporting cyber crime online

National Cyber Crime Reporting Portal (https://cybercrime.gov.in) – Home Page

Step 2

On selecting the REPORT & TRACK option, you should see the following page. This page reminds that you should provide correct and accurate information in your complaint for prompt action. Click on the File a complaint button.

National Cyber Crime Reporting Portal - Step 2

National Cyber Crime Reporting Portal – Introduction

Step 3

The next step is an undertaking page which basically says that:

  1. You are providing correct information and you acknowledge that providing false information may result in penal actions under Indian laws.
  2. You understand that your complaint will be dealt with by concerned authorities as per Indian laws.

Click on the I Accept button to continue.

National Cyber Crime Reporting Portal - Step 3

National Cyber Crime Reporting Portal – Undertaking

Step 4

Now, you should see a login page for citizens. Select your state from the dropdown, enter your username, and mobile number. Click on the Get OTP button to receive an OTP on your mobile number.

National Cyber Crime Reporting Portal - Step 4

National Cyber Crime Reporting Portal – Login

After you click on the GET OTP button, the OTP field will become active and a Submit button will appear. After entering your OTP and the sum of numbers shown, click on the Submit button.

National Cyber Crime Reporting Portal - Step 4

National Cyber Crime Reporting Portal – User Verification

Step 5

There are four parts in filing a complaint: Incident Details, Suspect Details, Complainant Details, and Preview & Submit. Start by selecting an appropriate option from the Category of complaint dropdown. The following options are available:

  1. Child Pornography (CP) – Child Sexual Abuse Material (CSAM)
  2. Rape/Gang Rape (RGR) – Sexually Abusive Content
  3. Publishing or transmitting sexually obscene material in electronic form
  4. Publishing or transmitting of material containing sexually explicit act in electronic form

Enter approximate date and time of the incident or when you received or viewed the content. If there is a delay in reporting, you can explain the reason; however, this input field is not mandatory.

You can select Email, Facebook, Hike, Instagram, Snapchat, TikTok, Twitter, WhatsApp, Website URL, WeChat, YouTube, LinkedIn, and Telegram from the dropdown for Where did the incident occur? After you select a platform, the portal will ask you to provide relevant username/URL/email address and upload a media/image/PDF as evidence.

You can explain the incident in detail and proceed further by clicking on the Save & Next button.

National Cyber Crime Reporting Portal - Step 5

National Cyber Crime Reporting Portal – Incident Details

Step 6

The next step is to provide suspect details. Here, none of the input fields is mandatory, but we still recommend you to share any information that you have. You can enter the suspect’s name, select a type of identity card and enter its number, and upload if you have any photograph. In case you also know the suspect’s address, you can select the Yes option and input fields for address will appear.

If you do not have any information about the suspect, you can simply click on the Save & Next button to continue.

National Cyber Crime Reporting Portal - Step 6

National Cyber Crime Reporting Portal – Suspect Details

Step 7

On this page, you will need to enter the complainant/victim details. Since you have already entered the name and mobile number earlier, they are pre-filled and cannot be edited. Date of birth, gender, father/mother/spouse name, email ID, and address are the details that need to be filled. Besides, you will also be required to upload an identity card of the victim.

If you are not the victim, you will need to identify your relationship with the victim. The dropdown includes options such as a friend, lawyer, neighbour, brother, guardian, sister, husband, wife, landlord, son, daughter, distant relative, uncle, aunt, grandfather, grandmother, in-laws, self, niece, nephew, live-in partner, self, etc.

After entering all the details, click on the Save & Preview button to continue.

National Cyber Crime Reporting Portal - Step 7

National Cyber Crime Reporting Portal – Complainant Details

Step 8

This is the last step before you can finally submit your complaint. This page shows a preview of your complaint after you have entered all the details. Before proceeding further, ensure that you have entered the correct details and you have not missed on my critical information.

National Cyber Crime Reporting Portal - Step 8

National Cyber Crime Reporting Portal – Preview Complaint

Scroll down the page and you will see four buttons: Back, Confirm & Submit, Reset, and Download PDF. To download a copy of your complaint, click on the Download PDF button. To submit your complaint, click on the I Agree checkbox followed by clicking the Confirm & Submit button.

National Cyber Crime Reporting Portal - Step 8

National Cyber Crime Reporting Portal – Submit Complaint

Once a complaint is submitted, you will receive updates about the progress on your email address and mobile number. When the complaint is forwarded to the relevant law enforcement agency, they would get in touch with you for completing the formalities, if any and proceed further with the investigation.

If you face any difficulties in filing a complaint on this portal and require assistance from one of our experts, feel free to write to us on contact@cyberblogindia.in or reach out to us on our WhatsApp Helpline at +91 9340337396.

54 Comments on “Filing a Complaint on National Cyber Crime Reporting Portal”

  1. Pingback: #OpenUp: How, when, and where? - The Cyber Blog India

  2. Sir I am given a complaint 18/10/20 Paytm fraud 60000/- till I am not got status of this complient sir

    1. Hi

      Please note that we are not a government agency or law enforcement. If you have filed a complaint and you have not received updates, please get in touch with the concerned nodal officer.

      You can also write to us at contact@cyberblogindia.in and the team will be glad to assist you for the same.

  3. Sir, I applied online personal loan 30000/- from Bajaj finance limited..then I recieved a call from Bajaj company … firstly the executive told me deposit of file charges fees 3000rs …I paid him Google pay..after that told pay 3200rs …I paid Google pay
    Again for transaction . he said …u r late to deposit 3200 rs …Now , again said to me that if you will pay again @5500 rs deposit as soon as then I will transaction of @30000rs …I understand ..he is froud.
    Cont . No .are mentioned below which he make me call-
    8345934234( make call)
    8420425357( what’s up no)
    8420109790( I paid Google pay on this no)
    Would I request you to please help me ..refund my money

    Regards,
    Kunwar

      1. Sir i have taken a loan from a mobile app and I couldn’t repay it on time, due to this covid19 I lost my job, I am asking the executives to provide some more time to repay but they are sharing my photo with bad word to my contact list, what should I do sir…
        Please help me

  4. Sir kindly help me this person name is chirag takur they had call me for a job regarding about 2lakhs they had taken from me it’s fraud that itrust him first of all I want all amount refundable kindly help me they made a fraud company airlines limited fraud company no +918447753877 plzz take action plzz help me

  5. Sir his mobile No.9798058245 he has take in the name goods and services Tax of Rs.24500.. and 49000.00 . When I call his to give my money return to say to pay Rs.3500.00 then I will return back your money

  6. 16 05 20 ko mere SBI acount 61219801679 se 4999,9999,19999 anadhikrit rup se nikal gaye hai froud color (6291778930, 7364098507,8927421902)

  7. Hello sir Maine 2 Company se loan liya tha rupee fly aur Gold cash wo mujhe bahut jada harrasment karrahi hai mere contacts per call karke galiya di aur dhamki di toh batao mai Kya karu in Company ko jaldi band karo

  8. Instead of 21/- rupees for fill up the form First they took Rs.5000/-From me then asked for refund should be Rs. 1000 but later they also withdrew
    8683938675 this is the number of globle job company

  9. Sir/medam
    Mere pass kuch din phle 1 no s call ayi thi
    Or mujse bola ki apka no select hua hai apko vivo company 18000 hjar k vivo v15 phone 5000 hjar m milra hai
    Kya aap laina chahte hai maine ha bola
    Or bola gya ki cash on delivery hai or sath mia shoes bhi hai
    Or unhone bola ki apka Curiyar post office m aa jayega
    Or mai laine gya post office
    Jb maine liya 5000 deake
    To jb miane usse open kiya usme phone nhi tha or na hi kuch
    Plz help me

  10. Sir,
    Amount debited Rs 6000 from account to Mr. PrasadRao Siddani. But he told that amount not received. For clarification i tried to made call to phonepe official over web. But i received call from fraud person. His number is 7001077309. He cheated me to guide me wrong way. I have lost Rs 40000 nearly. Finally after 4 transactions i found fraud. Kindly help me in this issue. Can I get money back from him. Whole amount credited in his Paytm Bank.

  11. Dear sir,

    Mujhe complent karna hai maine adity Birla group finance say loan ke liye apply kiya tha toh unlog na mje say 11 thousand lekar bolta hai aapko 20 thousand me add karke denge

  12. Stole / Transferred Rs.87,000 from my account via Google Pay.

    Had purchased product Rs.1999 from Driftdeals.com, they delivered extremely fake and cheap product worth Rs.200 or less, so tried to get intouch with toll free number but it’s not working number, so yesterday 16/12/2020 tried few additional numbers from google search, received instant call from one unknown number and he said he is from online marketing team, he assured to solve my issue so discussed problem. He said he will return my money through google pay but he happened to be fraud. He transferred Rs.87,300 from my account, seeing no sms from bank I immediately switched off my mobile and reconfirm with bank of any transactions took place, informed bank to freeze my card & account and within 15 min launched fir at police station.
    Infact being doubtful about http://www.Driftdeals.com service had filed online complain just a day before this incident but there was absolutely no response from cybercrime, even after three days now there’s no call from them nor any email feedback. Not sure who they work !!!
    Driftdeals toll free number: 18001237188
    Seeing absolutely no response I found few additional numbers from google search of Driftdeals: 7720061920, 7070834463, 9835181985, 8101841899.
    tried calling them yesterday 16/12/2020 morning at 10:30am, but non of them were working numbers yet instantly I received a call
    from unknown number, Name he mentioned as Arjun Gowe, but displayed name by Truecaller as ‘Tabassum’, said he is Manager of online shopping and like to solve my issue. I asked him if he is from Driftdeals he said yes, was speaking as if he is aware of my return parcel issue so felt this could be genuine person.
    He said to login to my Google Pay so that he can transfer amount to my Google account. But soon realised he was thief.

    1. Please get in touch with us at contact@cyberblogindia or on our WhatsApp Helpline at +91 9340337396.

  13. Mai kuch online loan app money liya tha,thik samay na chukane karn,ulog hamku,vai,bahan ko,papa ko galigaloz kar rhe hi,or contact list hake karke, watsgrup bankar post kar hai ha,jo sob app hai, sanprit loan, buble loan my bank, topcash fortune bag Star loan, money box paisa bazer

  14. Sir 2 live broadcast app hai jisme se indian girls ka nude video call ( whatsapp ) k liye paise liye jate hai or mujhe lagta hai ki ye sab kisi group ne organized kiya hua hai .. ise kaise rok sakte hai ..

  15. I have made a total payment of 7650.00 INR in three transactions, to buy a laptop from Karthi S (Bank Name), resident of Hyderabad, Telangana. He advertised various brand and model of laptops at low prices in Quikr with his named as Mumumus. He invited me to WhatsApp Messenger providing his number at Quikr. After messaging in WhatsApp he agreed to ship the product on paid and I also have done the payment. But regratly I inform you that he doesn’t shipped his product nor refund my money, and also blocked my WhatsApp number.
    Therefore Sir, I want know that is there are any process to refund my money.
    As a proof I have all the WhatsApp conversation with him.

  16. Sir i purchased online dress in this online shop Ormino shop but the quality was not so good so i was looking for return i search in google and got this no 7866972138 i call that no for returning the parcel but he said the he will transfer the money by G-pay and he has send me one format which i need ti fill with my Mpin which i did 1st time he said his network is not supporting then when with in ten minutesi received a message from bank that my all momey has been debited to his account

  17. hlw mam/sir mere 2 paytm account’s h 91 and 92 jo ek hi mob. no ke account h 8955450235 jo 91 bala account h bo mera 1 saal pahle se hi block h 22 no. 2020 ko mere ko ek bahi ne payment kiya tha 3425 ka bo payment 91 bale account me chala gya or bo payment mere ko 92 bale account me chahiye tha is par mene paytm me call and complend bhi kiya par mere ko 1 months se jyada ho gya par mera balance abhi tak nahi mila and koi solution nahi kar rahe h paytm bale

  18. Air I had a call from phonepe he told me that he is from phonepe he told me that we are getting rupees 5000 from government and for verification he told me to transfer all amount form our account that is 1,522 so I done it then he told me that your account is not verified and u give your relatives upi id

  19. Hello sir aaj morning mai muje 8445978065 yh number hai muj se 10000 mag raha tha phone pay se mene un se address malum kiya but us nai phone cut kar diya

  20. Sir,
    Even after taking money from me, the item was not sent, and since then the mobile has been switched off.
    Please check their bank account number. A/c.n. 50100371078619 Ifsc..HDFC0002600. Branch .Neem Ka Thana, Vijay Singh

    I request you to help me please.

  21. Sir,

    Is there any possibility to get credit card or loans using my scanned copy of documents by anyone other than me?

  22. Dear Sir/madam

    I am getting calls & SMS from this 2 number (mention below) which is fraud. They are saying your bank needs KYC and sending SMS again and again. Kindly suggest how to report these numbers. I have checked these mobile numbers in TRUECALLER and reports are scam in name of kotak mahindra.

    Please report to save other from Fraud :- +91-9134780794 & 7763936790

  23. Sir mere sath fraud huya hey. shesh kumar ne army wala bankar mere sath 14,000 Ka fraud kiya hey.. Shesh kumar alwar(Rajasthan) se hey.
    Fraud ka contact no. 8013072176 Shesh kumar army. Shesh kumar account no A/c :- 50100394425383
    Name :- Shesh Kumar
    Ifsc code :- HDFC0009363
    Plz help me Cybercrime

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